7-Day Change of Mind Guarantee

You have 7 days from the date you receive your order to change your mind and request a return for a full refund.

To qualify, the item must be unused and in resalable condition: not filled with water or ice, no condensation or mineral residue in the reservoir or cuff, pump and hose unused, original packaging and tags intact, all accessories included. We inspect every return on arrival. If an item shows signs of use, we reserve the right to refuse the refund and return the item to you at your cost, or apply a partial refund reflecting the reduction in value.

Return shipping for change of mind returns is paid by the customer. Proof of purchase is required.

To start a return, contact us at info@cryoremedy.com.au. Do not send an item back before we've approved the return — unapproved returns will not be accepted or refunded.

3 Month Included Warranty

Every Cryo Therapy Machine comes with 3 months of warranty cover from the date of purchase, included at no extra cost. This covers genuine mechanical or electrical failure under normal use. If a fault is confirmed within this period, we will repair or replace the machine free of charge.

After 3 months, the machine is no longer covered unless the 12 Month Extended Warranty has been purchased.

12 Month Extended Warranty — $150

For continued cover beyond the included 3 months, customers can purchase the 12 Month Extended Warranty at checkout. This extends full fault cover for the machine through to 12 months from the date of purchase, on the same terms as the included warranty.

The extended warranty must be purchased at the time of the original order. It is not available for purchase after checkout.

What's covered (both warranty periods)

Genuine mechanical or electrical failure under normal use. Covers the machine unit only — not cuffs, hoses, or accessories.

What's not covered

• Damage from misuse, drops, or impact
• Water damage beyond normal operation, or use with anything other than water/ice
• Disassembly, modification, or repair attempted by anyone other than us
• Normal wear and tear
• Any fault occurring after 3 months where the extended warranty was not purchased

Bundles and multiple units

Where the Cryo Therapy Machine is purchased as part of a bundle (e.g. Game Day Pack), the included and extended warranty covers the machine unit only — not cuffs, hoses, ice trays, or other bundled items.

The 12 Month Extended Warranty is purchased per machine. If ordering more than one machine, each requires its own extended warranty to be covered individually.

Making a claim

Email info@cryoremedy.com.au with proof of purchase, the serial number located on the machine, a description of the fault, and photos or video where possible. We may request the unit be returned for inspection before approving a repair or replacement.

The customer is responsible for the cost of shipping the item back to us for any return or warranty inspection. Where a fault is confirmed and covered under warranty, we will cover the cost of shipping the repaired or replacement unit back to you. If inspection finds no fault, or finds the issue was caused by something outside warranty cover, the unit will be returned to you at your cost and no replacement will be issued.

Returns and warranty abuse

We reserve the right to refuse a change of mind return, decline a warranty claim, or decline future orders from a customer where we reasonably believe our returns or warranty policy is being used in a way that isn't consistent with its intent — for example, a pattern of returns, repeated "fault" claims on units later found to have no fault, or claims inconsistent with normal use. Genuine warranty claims and Australian Consumer Law rights are not affected by this.

Damaged or faulty on arrival

Inspect your order on arrival and contact us immediately if it's defective, damaged, or the wrong item. This is assessed separately from the change of mind window and isn't limited to 7 days.

Non-returnable

Sale items and gift cards cannot be returned.

Refunds

Once a return or claim is approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days pass with no refund landing, email info@cryoremedy.com.au.

Your rights under Australian Consumer Law apply regardless of the above and are not affected by this policy.