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We are located in Sydney. Delivery times are as follows:
- Metro Sydney, Melbourne, and Brisbane: 2-3 business days
- Adelaide: 3-4 business days
- Perth: 3-5 business days
Yes, we offer express shipping for $29.95, with delivery in 1-2 business days.
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Yes, we do! Please email us at info@cryoremedy.com.au to arrange a pickup time from our Sydney office located in Peakhurst.
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Once your order has been packaged, our courier will pick it up from our office. You will receive an automated email with a tracking code as soon as it has been scanned by the courier.
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We use Australia Post for express deliveries, as well as Aramex and TNT (FedEx) for standard shipping options.
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To cancel your order, please contact us as soon as possible atinfo@cryoremedy.com.au. If the order hasn’t been shipped yet, we’ll process the cancellation and issue a refund. However, if the order has already been dispatched, we’ll guide you through the return process once you receive it.
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Customers have 30 days from the date of purchase to request a full refund. Please contact us at info@cryoremedy.com.au to initiate your return, and our team will guide you through the process.
NOTE: Your product must be in its original condition.
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If you received the incorrect product, please contact us at info@cryoremedy.com.au as soon as possible. We will resolve the issue by arranging for the correct product to be sent to you and providing instructions for returning the incorrect item.
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Yes, we do offer exchanges for faulty products. If you believe your product is defective, please contact us at info@cryoremedy.com.au within 30 days of purchase. Our team will assist you with the exchange process and ensure you receive a replacement.